The Staffing Edge Blog

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4 Strategies to Reduce Administrative Costs at Your Staffing Agency

Posted by Mai Dowdie

|

Sep 19, 2018 9:00:00 AM

4_Strategies_to_Reduce_Administrative_Costs_at_Your_Staffing_AgencyRunning a staffing firm can be a lucrative opportunity. With a stable base of reliable clients, great job candidates, and a growing demand for flexible staffing solutions, you can continue growing your agency.

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One of the biggest challenges facing staffing agencies today is the cost of administration. You’re likely responsible for a number of different HR tasks, including hiring, payroll, and benefits administration.

How do you reduce administrative costs at your staffing agency?

There are several different strategies you can use, including getting back office support, streamlining your processes, reducing redundancies, automating tasks, and more. Take a look at these strategies and apply some of them to your business.


1. Back Office Support Is the Best Solution for a Staffing Agency

If you run a staffing agency, you’ll likely want to check into back office support. These third-party partners can help you administer all sorts of tasks, from payroll to benefits.

Since they’re experts, they’re able to complete these tasks quickly and easily. They can also offer you expert advice.

Since they help many different clients as well, they have all the infrastructure in place. Look for a provider who offers a total back office solution instead of piecing together services from several different providers.


2. Use Specialized Software

Specialized software will help you streamline your processes. Generic software is often advertised as being flexible, but it won’t always allow you to complete certain tasks without complicated workarounds.

Those can take time, and as the old saying goes, time is money.


3. Automate Where You Can

Many of the time-intensive tasks your staff perform are also rote tasks. They don’t require a lot of talent or keen insight, but they do take time. Data entry is a prime example of this. It’s easy enough to do, but if you have lots of data to enter, it will take time.

If you can, automate tasks like data entry. Even some tasks related to hiring, such as scanning job applications for keywords, can be automated. This can help you streamline your process by selecting candidates who meet certain criteria.

Compliance is another area you might consider automating. Monitoring can take a large amount of time. By automating the task, you can free up your time for other things, while still keeping a close eye on the legal framework.


4. Provide Training for Staff

At first glance, offering training for your staff may seem like an additional cost. The skills they learn through additional training will often balance out any training expense.

First, your staff may learn skills they can then apply to their everyday work. It can help them become more efficient and productive workers.

As an added bonus, your staff will likely remain more engaged and motivated if you provide them with opportunities to learn new skills. Engaged workers are less likely to leave, reducing turnover and hiring costs. They also improve their productivity.

If you’re hoping to reduce administrative costs in your staffing agency, try one of these strategies on for size.

Things You Need to Know When Starting a Temp Staffing Agency

Topics: Staffing Agency

How to Take the Leap from Staffing Agency Employee to Entrepreneur

Posted by Stacey Duggan

|

Sep 10, 2018 9:00:00 AM

How_to_Take_the_Leap_from_Staffing_Agency_Employee_to_EntrepreneurYou’ve been working at a staffing firm for many years now. Through this position, you’ve become well-acquainted with the ins and outs of the business, including many of the realities and challenges of running one. You’ve been idly wondering what it would be like to leave behind your job and steady paycheque. You’re thinking about starting your own staffing business.

Download "How a Complete Back-End Solution Helped a Staffing Agency Get  Started" Case Study

How do you start a staffing agency?

Starting a staffing agency requires capital, a business plan, and more. You’ll need to consider things like your location, your branding, your business structure, and the technology you’ll use to source candidates and place them. You have several advantages, however, including the experience and expertise to take the leap.


From Employee to Staffing Agency Owner

The first question to ask is what’s holding you back from starting your own agency? For many, it isn’t a lack of know-how or ability. In fact, you probably have most of the expertise and knowledge you’ll need at your fingertips.

Some people might say capital is holding them back, and cash flow is often a challenge for staffing agencies that are just starting out. You’ll need capital in order to rent or own an office location, and to find the technological solutions you need to ensure things keep running smoothly. Cash flow and payroll are major concerns.

For most people, however, fear is what keeps them from taking the leap from employee to staffing agency owner. If you leave your job for entrepreneurship, you’ll be leaving behind a steady paycheque and any benefits you had.

For the few who are bold enough to leave behind the comfort of a regular, nine-to-five job and trade it in for entrepreneurial adventure, it’s most certainly worth it.


Getting Started

There are many steps you’ll need to take when starting your own staffing agency. Writing a business plan and securing capital are two of the most important. In the business plan, you’ll need to outline things such as your vision for the future of the business. You’ll look to branding and marketing. What makes your business stand out?

The logistics will also need to be investigated. Where will you be located, and which industries will you serve? How will you find candidates and place them with the right employers? You’ll also need to look at business structures and other administrative aspects of the business.

With your expertise and network of contacts, however, these steps are much less daunting. You don’t need to worry so much about who to contact for capital or where you’ll find clients and candidates. You likely even know some people who can provide services.


Partner with a Back Office Solution Provider

One of the best partners you can find when you strike out on your own is a back office solution provider. They can help you manage many of the nitty-gritty aspects of running your business. A total back office solution helps many staffing agency owners face some of the most common challenges in the industry.

The solution provider can help by providing the right technology and administrative assistance, such as help with payroll, compliance monitoring, and accounts receivable. In short, the back office solution can help you get off the ground so you can focus on the front-end of your new business.

With a back office solution provider, your own expertise and experience, and your network of contacts, you’re well-positioned to leave behind working for someone else’s staffing firm and become the owner of a successful staffing agency.

If you’ve been hesitating, now’s the time to take the leap.


Everything You Need to Know about Starting a Successful Staffing Firm

Topics: Staffing Agency

4 Issues Every Other Staffing Firm Is Dealing with Too

Posted by Laura D’Andrea

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Aug 27, 2018 9:00:00 AM

4_Issues_Every_Other_Staffing_Firm_Is_Dealing_with_TooCompetition in the staffing industry has never been higher. With more and more firms competing, the market has become more crowded. Unemployment is hovering around its lowest point in 40 years, which hasn’t slowed demand for workers. Instead, it’s created shortages and intense competition among employers.

Download "How a Complete Back-End Solution Helped a Staffing Agency Get  Started" Case Study

Staffing firms have to be lean and efficient to stay afloat in this kind of environment. It may be somewhat comforting for you to know almost every other staffing agency out there is dealing with many of the same issues you are. Perhaps more comforting to note is the fact that most of these issues can be dealt with effectively.

“How do I improve my staffing agency?” you ask.

To improve your staffing firm, take a look at the following issues, including payroll, compliance, technology, and the hiring process. These are common hurdles a staffing firm needs to clear.


1. Do You Use Technology Designed for a Staffing Firm?

Technology is one of the biggest drivers of change in the modern era. Computers and the internet have revolutionized the way people connect with one another to do almost anything. Business has most certainly changed because of technological advancement.

There’s no question you should be using some kind of technology in your staffing agency, but are you using the right tools and tech? There are special software solutions designed just for staffing firms like yours. If you’re not already using it, it’s time to consider what it can help you accomplish.


2. How Does Your Staffing Agency Find Candidates?

In such a tight job market, finding candidates is one of the most important tasks in your business. You need to be able to recruit the right candidates for your clients, and you need to do it quickly.

Other staffing firms struggle with this too. Do you use all the tools available to you? You should be spreading a wide net. You should also seek passive candidates as well as active candidates. Finally, once you’ve found the candidates you’re looking for, you need to be able to offer them something different from your competition.


3. Have You Considered Back Office Support?

Your back office is responsible for all of the administrative tasks in your staffing firm. From payroll to compliance, from benefits administration to bookkeeping, the back office in your agency takes care of so much for you.

Back office support helps your team accomplish more.

Your back office can be managed more effectively when you enlist back office support for your staffing firm. This can help you overcome some of the common headaches experienced by all staffing agencies.


4. Do You Need Help with Finances?

Another thing to keep in mind is the financial side of your business. What does your cash flow look like today? You may have a number of outstanding invoices, but your clients just aren’t paying. How are you paying your own bills? Are your employees being paid on time?

This is a very common challenge facing any staffing firm. You may have thought about solving the issue with bank loans or other financial products, but these solutions aren’t always the best option for those in the staffing industry.

You can consider some other solutions, such as payroll funding, to help improve your cash flow and smooth out payments in your business.

Improving your staffing firm is important, especially in this competitive environment. Fortunately, making changes doesn’t mean overhauling everything. With a few easy steps, you can make your staffing firm more efficient than ever before.


A CEO’s Guide: Online Marketing for Staffing Firms

Topics: Staffing Agency

6 Tips to Improve Your Staffing Agency’s SEO

Posted by Anna Mastrandrea

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Aug 15, 2018 9:00:00 AM

6_Tips_to_Improve_Your_Staffing_Agency_s_SEOLike almost every business owner today, you know the importance of taking your business online. You need a website and a social media presence so clients and potential candidates can find you. If you’re not using LinkedIn or allowing people to search your website for jobs, does the business even really exist?

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Being visible and being easy to find are two driving goals for most businesses with their online presence. It’s no different for a staffing agency. One of the best ways to improve your site’s online visibility is to improve your search engine optimization.

How do you improve your staffing agency’s SEO?

There are many tips and tricks for improving your staffing agency’s SEO, including putting mobile first, moving from content product to content library, ensuring you have quality backlinks, and more.


1. Clarify Your Intent as a Staffing Agency

In the past, SEO was largely centered on choosing the right keywords. Things are changing, and today’s SEO best practice puts intent at the heart of content. What should users be looking for when they search for your staffing firm or your brand?

As search engines become smarter, keywords will become less important. Focusing on the purpose or reason for your content will help your SEO continue to shine even after this shift.


2. Focus on Mobile

Increasingly, people are using their smartphones, tablets, and other mobile devices to do more online. Whether they’re checking social media or shopping, they’re likely on mobile. A large portion of online searches are now performed on mobile as well.

This means your website will need to be optimized for mobile, and search engines will be placing more emphasis on mobile performance. Google, for example, has been using mobile-first indexing since 2016. As a result, SEO strategies are shifting to favour the mobile consumer.


3. Backlink to Quality Sites

This change comes out of the improving intelligence of search engines. Backlinking, or linking to other sites, used to be all about quantity. Most search engines quickly caught on to this strategy, and they now evaluate links for quality. Good SEO means you need to link your website visitors to quality content on authoritative sites.


4. Shifting from Making Content to Housing a Library

Another way SEO has changed recently has been in the way search engines evaluates content. It used to be that SEO depended greatly on how frequently you published new content and how recent your content was. Relevance was also important, but less so.

Search engines are shifting with their users, and users are increasingly looking for great libraries of content. They’re no longer interested in one topical piece, but whether or not you can provide them with great depth on any given subject. Once they’ve found your agency, they don’t necessarily want to go searching for another resource.

This still means you need to produce great content, but the overall focus should be shifting from quick production to quality production.


5. Add More Than Text

How often do you post infographics or videos? Today’s search engine user, whether they’re a client or a candidate, prefers to receive information in graphic form. You can make your staffing agency website and its content more appealing just by adding some high-quality graphics. Video and infographics are also popular, so don’t neglect them.


6. Improve Your Design

Think about what your staffing agency website looks like to someone visiting for the first time. What does it convey to them? How easy is it for them to navigate the site and find what they want?

This is also important to your SEO rankings, and one way to improve your SEO is to optimize the design of your website.

With all these tips in hand, you can easily improve your staffing agency’s online presence.


A CEO’s Guide: Online Marketing for Staffing Firms

Topics: Staffing Agency

Staffing Firms: 4 Tips to Get Your Clients to Pay Up

Posted by Ray Gonder

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Aug 8, 2018 9:00:00 AM

Staffing-Firms-4-Tips-to-Get-Your-Clients-to-Pay-Up-compressorThe market for staffing firms is incredibly competitive at the best of times. Right now, the situation in Canada has increased competition among staffing firms. With talent shortages and low unemployment, market competition has been heating up.

Download "How TSE’s Back Office Support Helped a Staffing Agency Expand  Nationally" Case Study

One of the most common challenges facing staffing firms of all sizes is cash flow. Keeping the cash flowing can be quite difficult, especially if your clients keep putting off their bills. While every business has a client or two that presents a problem, staffing firms need the majority of their clients to pay up on time, each and every billing period.

If you’ve been having trouble getting your clients to pay their bills, try some of these tips. They should help you collect on your outstanding invoices.

1. Send Reminders

Do you remind your clients that their bills are due? Depending on the payment period, it may be easy for your clients to forget about invoice due dates. Many staffing firms charge clients with a 30-, 60-, or 90-day payment period. Most of your clients are busy, and the longer the period they have, the more likely it is they’ll forget when the bill is due.

The solution to this is quite simple. You need to send reminders. It’s so easy to send a reminder, yet many businesses don’t and instead rely on the client to remember. A gentle reminder is often all they need.

Today’s technology makes it easier than ever to remind your clients about their bills. You can text or email. Better yet, you can send out automated reminders. Your busy staff don’t need to remember to send out the reminders, and your clients remember to pay their bills.

2. Offer a Discount

This is another way to get your clients to pay their bills on time, every time. All you have to do is offer a small discount or rebate for clients who pay on time or even early.

Many people believe a “punishment” is the best way to get clients to pay on time, so they create late-payment policies. What if someone pays you early or on time? What if you “rewarded” the client for paying you sooner, rather than later?

Your clients will love this policy, and it will get many of them to pay sooner. If the payment period is 90 days, but you offer a discount if the bill is paid before 60 days, you’ll be pleasantly surprised to see many clients pay within 60 days.

Some staffing firm owners wonder if they can really afford to offer a discount. After all, you calculate your charges very carefully. Check the numbers over again, and you may find offering a small discount is better than chasing after late payments.

3. Enforce Your Late-Payment Policy

Most staffing firms create a late-payment policy. They’ll often charge clients interest on overdue payments. Or, at least, they’ll say they will. The terms of payment are usually listed on the invoice, and most include a clause about interest charges.

Have you ever charged interest on your late payments? If not, you could be sending the wrong message to your clients. For the policy to be truly effective, it needs to be enforced consistently.

4. Use Payroll Funding or Factoring

You can sell outstanding invoices to a back office services provider to keep your cash flowing. For a small fee, the provider will take on your outstanding invoices. They’ll give you cash in exchange, and they’ll pay the remainder of the invoice once they’ve collected from the client.

Allowing someone else to chase down late payments frees you up to focus on the tasks you truly need to focus on. With these tips, you can get your clients to pay up sooner.

Everything You Need to Know about Starting a Successful Staffing Firm

Topics: Staffing Agency

5 Ways to Support Staffing Firm Operational Sustainability

Posted by Chelsea Henry

|

Aug 1, 2018 9:00:00 AM

5-Ways-to-Support-Staffing-Firm-Operational-Sustainability-compressorA focus on operational sustainability is important to maintain existing practices and grow the business. You need to commit your staffing firm’s resources to manage operational risk and improve profitability.

Download "How TSE’s Back Office Support Helped a Staffing Agency Expand  Nationally" Case Study

Here are five tips that can help support staffing firm operational sustainability, which will translate into a successful future.

1. A Proper Training Program

You need to create a proper training program for your staff. This will ensure that the entire team works efficiently to achieve company goals. An effective training program limits the chances of mistakes. This will result in improved productivity. You should provide continuous opportunities to the staff to improve their skills. Also, you should have a proper system in place to monitor the effectiveness of the training program.

2. Embrace Technology

Technological developments in the 21st century have provided increased opportunities for businesses to achieve operational efficiency. You must embrace technology if you want to improve your staffing operations.

Choose the best software for staffing agencies to improve both your front and back office.

In addition, consider using social media to recruit staff for your clients. Sites such as Facebook and LinkedIn serve as a gold mine for recruiters. You should leverage digital platforms to stay ahead of the recruitment curve.

Also, you can use technology like electronic signatures for employment contracts. Digital signatures are much more convenient and save on paper-related costs. This will help cut down operational costs and improve the recruitment process.

3. Create an Employee-Friendly Culture

You need to create a strong, employee-friendly culture to maintain talented staff. A clear and transparent policy is important to preserve a positive company culture. Also, fair compensation plans that reward positive behaviours can boost employee morale. Creating an employee-friendly policy will help increase employee commitment and enhance job satisfaction.

4. Outsource Back Office Tasks

Consider outsourcing back-office tasks. Once your company starts growing, you won’t be able to do everything on your own. Outsourcing is more sustainable. Small and medium-sized staffing firms can especially benefit from outsourcing non-core tasks. This will help in improving internal efficiency. It will also result in increased cost savings.

By outsourcing tasks, you can let a professional take care of tedious and time-consuming processes relating to different internal activities, such as payroll and HR.

5. Invest in an Efficient Document Management System

A staffing firm has to deal with many documents. You should consider investing in a strong document management system to keep everything organized. Create a system whereby the documents are easily accessible. Consider using software as a service (SaaS) to store all your documents. SaaS platforms provide cloud document storage that helps save on costs and provides convenience in accessing the documents.

The operational needs of every staffing firm are different. You should evaluate your current needs and identify areas for improvement. With the right technology, proper training, and outsourcing of back-office tasks, your staffing firm will develop operational sustainability that will help your agency survive and thrive in the competitive landscape.

how-tse_s-back-office-support-helped-a-staffing-agency-expand-nationally

Topics: Staffing Agency

4 Challenges Staffing Firms Face in Their First Year

Posted by Laura D’Andrea

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Jul 11, 2018 9:00:00 AM

4-Challenges-Staffing-Firms-Face-in-Their-First-Year-compressorStarting a staffing firm is a big venture, and the road to success is paved with obstacles. No matter how well-prepared you believe you are, you’ll likely face some of these common challenges for first-year staffing firms. 

Download "How a Complete Back-End Solution Helped a Staffing Agency Get  Started" Case Study

Knowledge is key to overcoming any challenge, so make yourself aware of the bumps and ruts you’re likely to face on your path. It will make the journey smoother, but no less exciting.

1. Recruiting Recruiters

Staffing firms that are just getting off the ground will face their first challenge in finding talented recruiters to help them build their candidate pipeline. While these recruiters do exist, you may have some trouble attracting them to work at your firm during your first year of operations. 

Your competitors are likely the problem here. They can offer the most talented recruiters better benefits or higher salaries. They may offer more flexibility or other “perks” that entice recruiters to work with them. 

What can you offer? As a smaller start-up, you’re likely able to offer some things the bigger firms can’t. One of those may be employee development and advancement. You might have more flexibility, or perhaps you can offer a unique benefit or compensation structure.

2. Getting the Word Out

As a first-year firm, you may not have the resources available to you that larger staffing firms do. You might pare back on marketing campaigns, if the budget for them even exists at all. 

It’s crucial to invest in marketing in a staffing firm’s first year. The market is crowded, and neither clients nor job seekers will see you if you don’t get the word out somehow. Marketing is the most effective way to make yourself known to the people you want to work with. 

Think about effective and low-cost solutions for your business. Search engine marketing can be quite cost effective. Social media may cost you next to nothing. Both can help you gain brand recognition and put you in front of the people you want to work with.

3. Legal Compliance

Staffing firms in their first year often operate on a skeleton staff with relatively few resources. If business picks up, you may find yourself quickly overwhelmed by demand. The technology you’re using may not be equipped to handle the number of clients you’re working with or the number of applicants you have.

In this situation, it becomes more difficult to ask people to keep an eye on legal compliance. What’s more, you and your team may think you have a good grasp of what it takes to be compliant, only to find out later you’re not. This could be because you don’t have a senior expert on your team, or it could be because the legal field changes so rapidly.

Remember to give your compliance activities the time and attention they need. Doing a little bit of extra work now is better than undergoing an audit or facing a lawsuit later on.

4. Back Office Challenges

Compliance is just one of the back office tasks staffing firms need to be concerned about. Other back office challenges abound, including payroll, benefits administration, and more. Staffing firms in their first year often face challenges stemming from these tasks.

You can streamline your back office operations and surmount the challenges associated with these functions in a few ways. One way is to ensure you invest in the right technology, train your team, and hire an expert for your team. Another easy way to solve the issue is to partner with a firm offering back office solutions for staffing firms.

These are just some of the most common challenges facing a staffing firm in its first year. Remember all challenges can be overcome, and most of these obstacles have easy solutions.

A CEO’s Guide: Online Marketing for Staffing Firms

Topics: Staffing Agency

Are You Using Staffing Agency Software Yet?

Posted by Mai Dowdie

|

Jun 27, 2018 9:00:00 AM

Are-You-Using-Staffing-Agency-Software-Yet-compressorTechnology has revolutionized almost every aspect of daily life. It’s most certainly changed the way people do business. Social media has connected people around the world and changed the way marketing and sales people carry out their campaigns. Cellphones have made it possible to track your position on a running trail or to answer an email from halfway around the world.

Download "How TSE’s Back Office Support Helped a Staffing Agency Expand  Nationally" Case Study

Most businesses adopt new technology because it has advantages for them. It may help them automate certain tasks, allowing their staff to turn to other, more important issues. It can assist you with gathering data and even analyzing patterns in order to make better business decisions. It can certainly increase efficiency and improve productivity. In short, technology can change the way you do things for the better.

With that in mind, have you adopted staffing agency software yet?

What Is Staffing Agency Software?

Staffing agency software is exactly what it sounds like. It’s software designed specifically for use by staffing agencies like yours. Unlike generic software or software developed for use in other industries, it is configured with the needs of staffing agencies in mind. 

Staffing agency software can assist you with every step of the staffing process. It often includes an applicant tracking system (ATS) to help you keep track of all of your candidates easily. It will assist you with reviewing applications, communicating with candidates, and speeding up the hiring process. It also has reporting and analytical capabilities.

Make Hiring Faster and Easier

Perhaps the biggest benefit staffing agency software can offer your business is a faster, easier hiring process. Instead of tracking every candidate by hand or in spreadsheets, the ATS allows you to keep better track of applicants. From there, you can make use of the software’s capabilities to sort through applications. Finding the best people in the pool has never been easier. 

You can then quickly assess candidates and move right on to the interview process. You can also pass candidates’ applications along to your clients for review. The program may even be able to help you administer any tests to be completed prior to a hiring decision. 

Once the decision to hire has been made, you may also make use of the software to assist with onboarding, payroll, and more and keep track of post-hire activities as needed.

Increase Your Flexibility

You want to be able to respond to your clients’ needs quickly. After all, they depend on you for quality workers to fill positions. Some clients have needs that change on an almost daily basis, so you need to be ready to assist at any time. Staffing agency software can assist you in achieving this kind of speedy turnaround, filling positions for your clients sooner rather than later.

Staffing agency software allows your own employees to free up their time and become more responsive to clients. Automating tasks helps your team members respond to clients quickly and easily. It also reduces their workload, making them more available when your clients need them.

You can even maintain a smaller staff when you use staffing agency software. This is good news for small agencies where the limited number of staff members may present an impediment to growth. When your staff is more efficient, you’ll discover more room and potential for growth.

Better Reporting and Analytics

Reports and analytics are important to any business these days, including staffing agencies. You want to know how you’re performing, so you must measure some performance goals. Staffing agency software can give you better insight into your own operations.

If you haven’t started using staffing agency software yet, it’s time to consider adopting it. It has so many advantages for staffing agencies, it’s almost essential to stay competitive.

A CEO’s Guide: Online Marketing for Staffing Firms

Topics: Staffing Agency

The Importance of a Great Candidate Experience

Posted by Chelsea Henry

|

Jun 4, 2018 9:00:00 AM

The-Importance-of-a-Great-Candidate-Experience-compressorYour staffing agency’s overall success can be impacted by the effectiveness of your candidate experience. When you take a look at some of the latest statistics about how a poor candidate experience affects your business progress, everything is put in perspective. A particularly significant statistic, for instance, is that 58 percent of candidates would not apply to a hiring organization again in the future if they’ve had a prior negative experience with them. 

Download a Staffing CEO's Guide to Online Marketing

Since a staffing agency’s candidates are its lifeblood, you cannot afford to make a bad first impression with them. Despite the fact that sourcing candidates is the primary responsibility of your recruiters, it takes your whole team’s efforts to ensure every part of the candidate experience is a great one. 

If you want to know more about why building a great candidate experience is important, keep reading.

The Candidate Experience Is Integral to Your Brand

How you treat your candidates throughout the hiring process determines how well those candidates perceive your staffing agency. 

One recent survey stated that out of the 826 candidates asked, 72 percent of them who found their candidate experience lacking shared their experience online or with someone directly. These days, there are many sites like LinkedIn, Glassdoor, and PayScale where candidates can go to rate your staffing agency. 

Your agency’s brand is key to your hiring strategy because most candidates (and clients) are attracted to organizations that have values that align with their own. So, in addition to implementing an effective online marketing strategy, you should seek to optimize your candidate experience as well.

Areas for Improvement

Chief among candidates’ concerns during the recruitment process are the length of the hiring process and communication. That 72 percent of dissatisfied candidates cited above? One of the main reasons for their dissatisfaction stemmed from spending hours on the application process, only to get lost in the shuffle of hundreds of applications submitted. The other driving factor for their negative responses to the candidate experience was never receiving any notice regarding whether their applications were reviewed. 

Your staffing agency must review how well it’s managing its applicant data. Agencies these days are often dealing with an exponential amount of data on candidates, current and long-time clients, compliance, payroll, etc. If you find that your recruiters are spending less time on their core responsibilities because of double-duty to wrangle paperwork, something needs to change and fast. 

In other words, when you can save more time per week on admin tasks, your agency’s front-end staff will have a much better chance to engage with promising candidates in an efficient and authentic way.

Achieving a Rewarding Experience

When you take the time to streamline and improve the overall quality of your candidate experience, you’ll notice a significant increase in candidate engagement with your brand. According to some curated statistics by Monster, 62 percent of candidates would apply to the organization again and increase their relationship with the organization’s products and networks if they had a great candidate experience. As well, 78 percent of those happy candidates would refer others to the organization.

Clearly, there’s much to be gained by ensuring your candidate experience is exceptional. Having niche market expertise that’s second to none and a trustworthy client base isn’t worth a whole lot to your staffing agency if you cannot source enough candidates with your current candidate experience. Your business only continues to grow if you can improve your brand and generate an engaged and satisfied talent pipeline.

So, take the time to ensure you have a great candidate experience.

Everything You Need to Know about Starting a Successful Staffing Firm

Topics: Staffing Agency

How Your Staffing Agency Can Win More Business with Automation

Posted by Karen McMullen

|

Jun 1, 2018 9:00:00 AM

How-Your-Staffing-Agency-Can-Win-More-Business-with-Automation-compressorThis might be your staffing agency’s year to grow by leaps and bounds. Canada’s gig economy is thriving and, if your hiring strategies and marketing are on point, you might just find yourself with a sustainable talent pipeline. All this is only possible, of course, if your staffing agency has a proficient infrastructure for its daily operations. 

Download "How TSE’s Back Office Support Helped a Staffing Agency Expand  Nationally" Case Study

The current conundrum of growing a staffing agency lies partially in the ongoing reluctance of owners to invest in automation to streamline their daily operations, despite fierce competition for talent. One recent LinkedIn report even stated that 58 percent of recruiter consider competition for talent their greatest challenge. 

There are many misconceptions about automation in the staffing industry, chief among them being the notion that automation will replace recruiters or decrease the emotional intelligence of the candidate experience. We’re here to let you know that these concerns couldn’t be further from the truth.

Hone Your Candidate Experience

Automation won’t replace recruiters. In fact, you can automate repetitive tasks that often distract your recruiters with busywork, so they can become more present in their roles. Automating tasks like data entry, pre-screening resumes and sending initial notifications of received applications allows your recruiters to dedicate more hours per week towards honing your candidate experience. 

Candidates appreciate when the recruitment process doesn’t feel robotic, and using automation won’t make it seem that way. With automation, your recruiters are free to focus on core tasks, like forming strong relationships with candidates instead of wasting time on data entry.

Gain Vital Data to Improve Your Brand

Data is cited as one of the top four trends changing recruiting tactics in 2018. Staffing agencies amass huge volumes of data in no time at all, and with automation, you have the ability to accelerate the rate at which you can analyze this data to inform your decisions.  

Data analysis helps you do a whole host of things to improve your candidate process including evaluating skills and skills gaps, understanding client wants, building better offers based on these wants, assessing supply and demand for clients, and even predicting candidate success rates. The more you can improve your decision-making when it comes to candidate placements, the better your staffing agency will be capable of retaining talent and keeping clients satisfied with your services. 

Data is a driver for growth in the staffing industry if you can harness it with proficiency. Automation affords you this proficiency and transforms your agency into one that’s capable of competing with the big firms on a national level.

Sustain Professional Standards

There’s one more key aspect of automation: consistency. When you automate your agency’s administration, especially with regards to payroll and financial reporting, your business becomes more compliant. There is software designed to automate payroll delivery, deductions, and tax remittances according to the latest Canadian business legislation.

Your candidates will notice you always pay on time and according to current wage standards. Your clients will appreciate your professionalism when they notice that you always invoice on time and inquire regularly about account statuses as well. When your agency upholds its promises regarding its excellent customer service, as well as compliance, the word spreads quickly among your candidate and client networks.

To put it simply, automation is a tool that optimizes your agency for success in the industry. Moving forward, the digital transformation process will become more integral and normalized within the industry because you win more business when your core tasks are unencumbered by administrative tasks.

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Topics: Staffing Agency

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