The Staffing Edge Blog

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4 Business Support Offerings for Staffing Firms

Posted by Mai Dowdie


Aug 29, 2018 9:00:00 AM

4-Business-Support-Offerings-for-Staffing-Firms-compressorRunning a business is no walk in the park. It takes time, effort, and ingenuity. Staffing firms are no exception to this rule, as you already know. You’re constantly moving from task to task, ensuring the business keeps running smoothly. You may sometimes wonder what kind of assistance exists for companies like yours.

Download "How TSE’s Back Office Support Helped a Staffing Agency Expand  Nationally" Case Study

Back office support is some of the most valuable assistance available to a staffing firm today. What is back office support?

Support for the back office includes a variety of administrative tasks, such as human resources, payroll, compliance monitoring, and benefits administration. It can also lean to the financial side of things, helping you secure funding to keep cash flowing or assisting you with collections on accounts receivable. Moreover, back office support provides you with an expert team you can rely on for great advice.

What can back office support truly do for staffing firms? Take a look at some of these business support offerings, and consider which could help in your day-to-day operations.

1. Staffing Firms Can Get Help with Payroll

Payroll is a time-intensive task for most businesses, staffing firms included. While this task may seem straightforward at first, it can become quite complex, particularly if you offer temporary staffing services. In turn, mistakes in payroll can have some serious consequences, from penalties from the Canada Revenue Agency to audits and more. 

Getting business support could mean getting assistance with your payroll activities. A support provider can help you administer payroll quickly and correctly. This task is shifted from your own HR team, so they can focus on other crucial tasks in the business. At the same time, payroll is completed correctly by knowledgeable staff.

2. Compliance Monitoring Can Help You Stay Ahead

Speaking of time-intensive tasks, how much do you dedicate to compliance monitoring in your business? With changing legal frameworks in almost every province in the past couple of years, you may have decided to spend more time and effort on your compliance.

Your in-house staff is already so busy. Why add to the workload? Compliance monitoring is time-intensive and ongoing, so you may quickly see it go by the wayside as more important tasks take over.

Shift your monitoring activities to a support provider to free up your own staff. While they move on to other tasks, you can rest assured someone is keeping an eye on this important aspect of your business.

3. Get Access to Expert Advice for Staffing Firms

No matter how long you’ve been in business, there are no doubt times you have questions about what the right move is for your staffing firm. Should you expand into another province or open another location nearby? Is it time to restructure? What could you do to save more on administration tasks?

Back office support providers are staffed by teams of knowledgeable people with experience in the industry. They can provide their own insights and offer you advice as you consider your options. You can rest assured you’re making the right choice by getting outside insight.

4. Get a Helping Hand with the Financials

Some back office support providers can assist with the financial side of things as well. They may be able to provide access to capital, such as a service such as payroll factoring.

This alleviates many of the financial headaches staffing firms encounter. It can help you manage cash flow more effectively, while assisting you in collecting on your invoices sooner rather than later. 

Back office support is clearly an advantage for staffing firms. Think about the services offered and how they could benefit your business. If you’re still unsure, talk to a provider today and discover how they could help your business.


Topics: Back Office Service Provider

How You Can Reduce Staffing Agency Admin Costs with Backend Support

Posted by Ray Gonder


Aug 22, 2018 9:00:00 AM

How_You_Can_Reduce_Staffing_Agency_Admin_Costs_with_Backend_SupportRunning a staffing agency can be both rewarding and lucrative. It’s also an extremely competitive industry, and the competition between firms has only been heating up as the Canadian economy has continued to grow and unemployment has hovered around its lowest rate in 40 years.

Download "How TSE’s Back Office Support Helped a Staffing Agency Expand  Nationally" Case Study

In these conditions, staffing firms must be operating at maximum efficiency to achieve the results they want—or even to stay afloat. These conditions affect big agencies, startups, and independent recruiters alike. There are many things you can do to help your agency run more efficiently. Lowering costs is one area you’ll likely pinpoint in your efforts. You may even look to backend support to help reduce administration costs.

What is backend support?

Support for the backend of your agency helps you with a variety of administrative tasks, including payroll, financing, bookkeeping, compliance monitoring, and other HR responsibilities.

Administration Tasks Keep a Staffing Agency Running

Administrative tasks are inescapable in virtually every industry, and the staffing industry is no exception to the rule. Admin tasks are ultimately what keep your firm afloat. After all, if you didn’t process payroll, your candidates wouldn’t get paid. Neither would your in-house staff. You likely wouldn’t continue operating for very long.

Other tasks, such as compliance monitoring, can help you avoid legal troubles, which can be costly. Good bookkeeping keeps you in the Canada Revenue Agency’s good books, helping you avoid penalties or audits.

It should be clear why administrative tasks in your back office are so important.

Staffing Agencies Spend Too Much on Admin Costs

Since admin tasks are so vital to an organization, it often seems to make sense that you carry a large amount of overhead on these tasks.

Another reality of staffing firm admin costs is that these tasks are often time-intensive. Payroll may seem straightforward, but it can become quite complex. Compliance must be monitored on a regular basis, as the legal framework is constantly shifting and changing. You may need to review your policies at any time of the year to make sure you’re still compliant.

Spending all this time on admin tasks can really add up. You may feel you have to pay as much as you do, because these tasks need to be completed.

Look for Backend Support to Lower Costs

Most staffing agencies could actually lower their admin costs. They can accomplish this by partnering with a back office solutions provider.

How does this lower costs? First and foremost, the provider is staffed by experts who are highly trained. They carry out these tasks day in, day out, and they use the latest technology to help them do it. All of this means one thing: They can get the job done, and they can get it done faster.

In turn, backend support lowers the costs of administration in your staffing agency.

Getting Things Done Right

The other way backend support can help a staffing agency lower admin costs is by ensuring things are done correctly in the first place. For example, you risk making mistakes if you handle your bookkeeping by yourself. These mistakes could cost you when the CRA decides to audit your books.

Backend support helps you avoid situations like this, so you can be sure you’re operating in compliance with the employment law and regulations.

The right technology and expert staff can lower the number of human-made errors. More accurate, timely reports and remittances are possible when you enlist the help of backend support for your staffing agency.

Is Backend Support Right for You?

In this competitive environment, almost every staffing firm could benefit from backend support. Lowering admin costs and improving efficiency are just two of the many benefits backend support can provide for your business.


Topics: Back Office Service Provider

Back Office Support Is the Answer to All Your Staffing Agency Headaches

Posted by Laura D’Andrea


Aug 20, 2018 9:00:00 AM

Back_Office_Support_Is_the_Answer_to_All_Your_Staffing_Agency_HeadachesRunning a staffing agency is no walk in the park. It requires plenty of grit, lots of effort, and a good deal of passion. Even with all those things in play, you’ll still run into some of the most common issues facing staffing agencies. The market is competitive, and in Canada, competition has been heating up. Support for your back office could be the answer you’re looking for.

Download "How TSE’s Back Office Support Helped a Staffing Agency Expand  Nationally" Case Study

What is back office support?

A back office service provider helps you take care of all the behind-the-scenes tasks in your business, including payroll, compliance, and other administrative tasks. Here’s how it could help you overcome some of the most common challenges staffing agencies face today.

What Back Office Support Does

Support for your back office is the answer to many of the issues facing your staffing agency. If, for example, you’re finding you have less and less time to deal with payroll in an effective and timely manner, back office support is the answer.

Support services for your back office deal with a variety of different tasks. You may need someone to execute payroll, as mentioned, or you might need someone to look after the books more closely. Another common service is help with compliance. Good support for the back office also provides other administrative services, including accounts receivable, payroll funding, and help with your taxes.

It should be obvious how support for the back office can help you tackle many of the time-intensive tasks facing your staffing firm.

How Do You Know You Need Back Office Services?

The next question most staffing agency owners have is how to tell they need support for the back office. Yes, administering payroll is sometimes a pain, but that doesn’t necessarily mean you need help.

It could be one sign, among others. If you’re struggling to finish up with payroll or cheques are always late, it’s probably time to engage support services for your back office. Other signs include a high rate of error and issues remitting to the Canada Revenue Agency. The CRA may even levy penalties or conduct an audit, which costs your business.

If other tasks are also going unfinished or neglected, it’s likely time to consider back office support for your business.

How Does It Help?

Many business owners see getting this kind of support as a “nice to have,” not a necessity. The truth is you don’t need to manage everything on your own. It could even be more cost effective to get a helping hand.

One of the reasons staffing agency owners resist partnering with a third party for their back office is that they’re concerned about costs. In the long run, however, back office support will likely cost you less. Late payments, tight cash flows and debt repayment, errors in payroll, missed tax credits, and more can run up costs for your business. With back office support, these costs are reduced or eliminated.

Proper support in the back office can help you get things done correctly and on time, each and every time. In turn, you can focus on the things you need to pay the most attention to, such as sourcing the right candidates, winning over clients, and placing the right people with the right businesses.

The Answer to all Your Troubles

Getting back office support may not seem that important, especially in the face of some of the issues a staffing agency can face. It’s probably one of the easiest and most robust solutions you can engage for your firm, however.

If you’re still wondering how support services for the back office could benefit your business, talk to a provider today. They can illustrate just how support services could benefit your business and allow you to keep growing.

Things You Need to Know When Starting a Temp Staffing Agency

Topics: Back Office Service Provider

Managing Bookkeeping on Your Own? 4 Mistakes You May Be Making

Posted by Karen McMullen


Aug 13, 2018 9:00:00 AM

Managing-Bookkeeping-on-Your-Own-4-Mistakes-You-May-Be-Making-compressorMany small business owners decide to handle their bookkeeping on their own. After all, how difficult can it be? You record the credits and debits and keep track of ins and outs.

Download "How a Complete Back-End Solution Helped a Staffing Agency Get  Started" Case Study

As most small business owners often discover, managing the books is often more complicated than they initially assume it’s going to be. While you may have the basics down pat, it might be more difficult than you initially thought. Here are some of the most common mistakes people make when they manage their books on their own.

1. Overlooking Tax Credits

This is perhaps one of the most common bookkeeping mistakes, and it’s one that can add up. Many staffing agency owners like yourself overlook tax credits they may be eligible to claim.

This is usually because the person doing the bookkeeping isn’t aware of the credit. It’s very difficult to claim a credit you don’t know exists. This could mean you end up paying more in taxes than you should or need to.

How can you make sure you’re taking advantage of all the tax credits you’re entitled to? One way would be to study up on the tax regime in the province you operate in. Another way is to hire a knowledgeable bookkeeper or third-party firm to assist you.

2. Not Leaving Enough Time

Running a staffing firm is no small task, and you probably find yourself wearing many different hats. Your to-do list is almost never empty, and many tasks get carried over day after day, week after week.

You’re often pressed for time, and bookkeeping is one thing that seems like it can easily be left for tomorrow. When you do sit down to look after the books, you find yourself in deep. Straightening everything out takes more time than you thought it would.

You end up missing deadlines because you just couldn’t get to the accounting in time or you thought it would take less time than it did.

3. Incorrectly Categorizing Expenses

You’re inputting your expenses, but you’re not putting them into the correct categories. This may not seem like a huge issue, but it could cause problems later down the line. How?

Incorrectly categorized expenses could mean you don’t meet the requirements for certain tax credits or that you do claim a credit you shouldn’t be eligible for. Another issue could be within your own budgeting, as you begin to incorrectly allocate expenses or try to pare back budget items.

Incorrectly categorized expenses may not seem like they could cause much trouble, but they could result in penalties from the CRA or even an audit. A bookkeeper could help you avoid these outcomes.

4. Mixing Business and Personal Spending

This is a problem many small business owners eventually run into. They use business funds for their personal spending, or try to justify personal purchases as a business expense. At first, this may not seem like a big deal. Unfortunately, it can cause big problems, especially if the CRA decides to audit your books.

Mixing business and pleasure isn’t a recommended course of action, and it’s certainly not a good plan for your finances. Keep everything on the straight and narrow by correctly separating business expenses and personal expenses. There are several ways to do this, including using a small business account. A bookkeeper can also help keep you on the right track.

There are many other errors staffing agency owners often make when they manage their bookkeeping themselves. Let the experts help you and avoid some of these mistakes.


Topics: Back Office Service Provider

Why Back-Office Support Is Key to Increasing Efficiency

Posted by Mai Dowdie


Jun 8, 2018 9:00:00 AM

Why_Back_Office_Support_Is_Key_to_Expanding_NationallyA well-oiled back-office operation can help keep operational costs low and boost productivity. However, most companies don't take steps to make their back-office operations efficient. This results in decreased cost efficiencies and reduced profitability.

Download "How TSE’s Back Office Support Helped a Staffing Agency Expand  Nationally" Case Study

Back-office operations relating to accounts, IT, HR, and legal compliance support front-end employees. No business could function without their support. The efficiency of the front-end operations, in fact, depends on a solid backing from the back-office employees.

One of the best ways to improve the efficiency of the back office is to outsource the operations to a professional back office solutions provider. Why? Here are five benefits you’ll gain from outsourcing back-office operations.

Gain Cost Efficiencies

The foremost benefit of external back-office support is that it helps in cutting costs. Paying for internal back-office operations can cost a lot of money. You have to provide health insurance, holiday pay, disability payments, and pay for many other mandatory employee benefit plans. All this can take a big chunk out of the operational costs.

By outsourcing back-office operations, you can significantly cut down internal costs. You no longer need to employ staff to perform any back-end operation. Letting a specialized firm handle all your back-end tasks can result in savings of up to 70 percent. You can invest the savings in growing your business or making it more efficient.

Focus on Core Activities

Outsourcing back-end operations to a company will let you focus on your core business activities. In this way, you can channelize all your time and effort to improve the core business operations. This can result in better business performance and improved profitability.

Benefit from Specialized Services

Outsourced vendors employ highly experienced and specialized staff for different back-end operations. By hiring their services, you can get the specialized support that can make operations faster and more efficient. This is particularly valuable for new companies that don't have the resources to invest in experienced staff for accounting, legal, HR, or other back-end operations.

Improved Internal Control

The expert staff of outsourced back-office vendors is experienced in ensuring compliance with standards of governance and compliance parameters. They can make sure that the internal operations conform to legal requirements. This helps you avoid legal trouble down the road due to noncompliance with provincial or federal rules.

Enhanced Customer Satisfaction

Lastly, letting a back office solutions provider handle your back-end operations will result in improved customer satisfaction. Proprietary software helps you track all orders and clients from one place. This will help your sales and customer support personnel to more effectively meet the needs of customers, which will have a positive effect on the company's bottom line.

Let a back-office solutions provider take care of all your back-end needs.


Topics: Back Office Service Provider

Why Staffing Agencies May Want to Seek Back Office Support

Posted by Shannon Dowdall


May 21, 2018 9:00:00 AM

Why-Staffing-Agencies-May-Want-to-Seek-Back-Office-Support-compressorStaffing agencies spend a lot of time and resources trying to keep their administration up to current standards. Between trying to reduce the need for recruiters to do double-duty on paperwork and data entry, and managing your business in a compliant manner, your back office can derail your front office’s daily priorities. You need to focus on core business tasks in order to become a competitive staffing agency. 

Download "How TSE’s Back Office Support Helped a Staffing Agency Expand  Nationally" Case Study

The catch-22 of the staffing industry is that your back office is essential to the success of your front office, but your front office tasks are what drive your business. You need your recruiters to concentrate solely on using their expertise to source candidates and fill work orders. What’s a viable solution for staffing agencies? Consider seeking back office support.

Canadian Staffing Industry Standards Are Constantly Evolving

Back office support is key to staying on top of Canadian compliance. Your staffing agency must remain compliant no matter how quickly legislature changes. In worse-case scenarios, you could face major penalties (both monetary and legal) that will impact your business in ways that are hard to recover from. 

If staffing agencies want to keep their growth sustainable, no matter their size, they need to minimize the risk of non-compliance. When you outsource your back office, tasks like payroll, worker classification, and HR are taken care of. Back office providers can also serve as integral advisors on new developments to Canadian business legislation as well, keeping you abreast of new compliance regulations.

Flexible Payroll Financing Is a Crucial Asset

No matter how long you’ve been running your staffing agency, you’re probably more than aware of how difficult landing flexible payroll financing is. In the staffing industry, cash flow management is often difficult due to mismatched payroll schedules with your clients. Other liabilities can include clients defaulting on their payments and struggling to maximize ROI because of expensive payroll financing solutions like lines of credit or factoring firm partnerships. 

Back office support can offer flexible financing solutions that stop payroll liabilities before they happen. A back office provider can run credit checks on prospective clients and send regular account status inquiries to clients who are taking longer than usual to pay. There’s also payroll insurance that’s tailored to suit the needs of your staffing agency to ensure your workers are always paid on time. 

The more flexible your payroll financing becomes, the more your staffing agency can improve its bottom line. That’s why payroll financing that can handle the rigours of the staffing industry’s upside-down cash flow is a crucial asset.

Automation Streamlines Daily Administration

Lastly, staffing agencies will want to consider how back office support can reduce administrative busywork. Back office providers have proprietary software designed specifically for the staffing industry. One such proprietary software system, StaffTrak, has won awards. Applicant tracking, client relationship management, and financial reporting can be handled by staffing agency technology like StaffTrak.

For your staffing agency to compete with the big staffing firms, your infrastructure needs to be digitally transformed. And digital transformation is a process that expert back office providers know well. Make sure your staffing agency’s back office is optimized because it’s imperative to the success of your front office.


Topics: Back Office Service Provider

How Back Office Solutions Help Staffing Agency Startups

Posted by Chelsea Henry


May 18, 2018 9:00:00 AM

How-Back-Office-Solutions-Help-Staffing-Agency-Startups-compressorSurviving the first couple years in business is challenging. There are many reasons why 50 percent of startups fail during the first two years, including starting a business that wasn’t relevant to the customer base, lack of competitor research, and mismanaged cash flow. Perhaps the most critical reason that startups fail, however, is the lack of infrastructure to sustain a fast-growing business. 

Download our free guide on everything you need to know about starting a  successful staffing firm.

The rise of the Canadian gig economy has accelerated growth for staffing agency startups. If you’ve chosen a high-potential niche to cater to, your agency will find its networks of candidates and clients rapidly expanding. And the more your roster grows, the more back office administration you’ll have to contend with. 

Staffing agencies can easily drown in paperwork if they’re not careful, which is why you need a dedicated back office solutions provider. Industry-specific providers help staffing agency startups integrate a robust infrastructure that enables them to succeed.

Relieve Your Front Office of Admin Double-Duty

When you don’t have an effective solution for balancing back office paperwork and front office recruitment and business development, your staffing agency startup will experience a sharp decline in productivity. The less time you have for your core duties like online marketing for your agency’s brand and sourcing talent for your clients, the more likely it is your agency won’t last beyond the two-year mark. 

Back office solutions providers can offer relief to your front-office staff. This relief comes in the form of specialized technology. 

Providers like The Staffing Edge (TSE) have developed award-winning software that can handle applicant tracking, client relationship management, and financial reporting all in one system. Automating your back office is key to your success because the startups that can offer consistent high-quality service are the ones that have the most staying power.

Keep Your Cash Flowing in the Right Direction

More so than other startups, a staffing agency struggles with payroll liabilities early on. Despite the high potential for profit, with many clients lined up to engage your agency for their hiring solutions, your cash flow is often upside-down. 

Since you’re the one paying your workers, but dependent on clients’ payments to give you the resources to do so, you need to ensure you have insurance for unexpectedly long gaps between paid invoices, not to mention instances when your client defaults on payments.   

Back office providers offer payroll financing and outsourcing options, including: 

  • Comprehensive insurance that can account for pay schedule inconsistencies, damages, and payment defaults
  • Credit checks for prospective clients
  • Account status inquiries
  • Custom payroll processing 

Your startup must become proficient at cash management if you want to harness your full potential. 

Stay Compliant

If you want to start a successful agency, you must make compliance a priority. Your agency’s reputation and legitimacy depend on remaining compliant.

Back office solutions providers like TSE are Canadian compliance experts and they can act as your advisors in matters of proper wages, health and safety regulations, remittances, worker classification and more. Your startup will thrive if it can prove to all parties involved that you value running a compliant agency that has the infrastructure to handle Canada’s booming gig economy and ever-changing legislation.

All the above solutions discussed together make a formidable strategy for launching a successful startup in the staffing industry.


Topics: Back Office Service Provider

How Having Proactive Staffing Solutions Can Encourage Business Growth

Posted by Mai Dowdie


Apr 25, 2018 9:00:00 AM

How-Having-Proactive-Staffing-Solutions-Can-Encourage-Business-Growth-compressorThe gig economy may be our norm for hiring today, but that doesn’t mean the demands of the Canadian market stay still. Your staffing firm must keep apace of Canada’s evolving best practices in order to stay competitive, and one way your firm can do just that is by investing in proactive staffing solutions.

Download "How TSE’s Back Office Support Helped a Staffing Agency Expand  Nationally" Case Study 

An important part of any staffing firm’s growth strategy is being able to set your firm apart from the others. Staffing solutions that account for the usual setbacks staffing firms encounter can significantly differentiate your business in several ways.

Optimizes Productivity

Partnering with a back office solutions provider can enable you to optimize productivity. When you’re not focusing all your time on tasks like compliance, payroll, and HR, you can get back to the work that matters—namely, sourcing candidates and generating business. Your partner will handle the rest. 

What’s more, back office solutions providers often offer proprietary software that can help you automate repetitive tasks, further optimizing productivity.

Greater Accuracy with Placements

With your recruiters no longer bogged down in administrative work, they can redirect their focus towards improving their hiring strategies and making more accurate placements with your clients. Often, when staffing firms are struggling with balancing back and front office duties, the quality of placements suffer as a result. This situation can be detrimental if your clients find they are repeatedly unsatisfied with the candidates you place them with. 

If you have solutions that you can rely on for your back office duties, you can give clients and candidates assurance that your placement will satisfy their requirements. Businesses are more likely to partner with you when you have a good track record of not just being able to fill orders but a reputation for placing quality candidates they can count on.

Guaranteed Legal and Financial Security

Finally, staffing solutions can encourage your firm’s growth by ensuring legal and financial security. In addition to compliance experts who can keep you abreast of changes to Canadian business legislation and proprietary software that includes financial reporting, back office providers also offer payroll financing.

Payroll financing includes the following features: payroll insurance from the provider’s bank (in case of client defaults or mismatched schedules), credit checks on prospective clients, custom payroll schedules and invoicing, and direct deposit and compliant administration. All of these features ensure that your cash flow remains consistent and your workers receive their hard-earned pay on time.

Your firm, no matter if it’s new or established, will be best served when it has options to protect its investment. Your candidates, workers, and clients will put their faith in your agency when you’re able to keep your firm legally and financially secure. Your clients may also recommend your business to their peers.

Growing a staffing firm in Canada’s gig economy boom isn’t easy. There are many administrative challenges that can slow down the rate of your agency’s growth. With the right solutions implemented, however, even a smaller new firm can accelerate its growth and compete with the big staffing firms.


Topics: Back Office Service Provider

7 Back Office Tasks Your Agency Should Be Outsourcing

Posted by Karen McMullen


Apr 18, 2018 9:00:00 AM

7_Back_Office_Tasks_Your_Agency_Should_Be_OutsourcingTo be successful as a growing staffing agency, you need to be on top of your back office tasks. That’s easier said than done, and you should always be on the lookout for signs that you need a back office service provider. Despite the most valiant efforts, small and medium-sized staffing agencies have too many administrative tasks for even the most productive of your staff to handle.

Download "How a Complete Back-End Solution Helped a Staffing Agency Get  Started" Case Study

If you want to improve your productivity and boost your business growth, then here are seven back office tasks your staffing agency should be outsourcing.

1. Canadian Business Expertise

This first task sounds expansive, but it’s actually about keeping abreast of any changes to Canadian business legislation and its attendant paperwork. From hiring and termination to benefits administration and vacation days, there are many laws to know and a lot of paperwork to manage.

Outsourcing the task of Canadian business expertise means your staffing agency remains compliant at all times, avoiding costly fines and penalties.

2. Employee Protection Packages

A major aspect of your compliance responsibilities, having programs in place to ensure the health and safety (both physically and legally) of your employees is imperative. There are many intricacies to worker health and safety standards in Ontario, which is why you need to outsource the task of putting together comprehensive protection packages.

The right back office service provider will offer a claims management program and a comprehensive insurance program to protect temporary workers, contract workers, and full-time employees.

3. Government Remittances

Government remittances is another task that can cause your agency a lot of grief if you aren’t careful. Late remittances lead to fines with increasing interest from the CRA. Not only do late or failed remittances impact your financial resources, they harm your agency’s brand reputation.

Needless to say, applicants and clients won’t be keen to sign on with your agency if you have a track record of inadequate financial reporting.

4.Credit Checks

Your back office tasks aren’t just about holding your agency accountable but holding your clients accountable as well. Before you enter in a partnership with a client, you need to have the ability to assess how trustworthy your prospective partners are with payments.

In the early days of a staffing agency, late or defaulted payments can spell disaster. So, outsource credit checks and gain assurance that you will receive payments.

5. Receivables Insurance

There will be instances, however, when you will need to deal with the fact that a client’s pay schedule is divergent to your own. You must ensure that your talented workers are compensated on time for their hard work. Otherwise, you risk losing the candidates that make up the core of your business.

Get receivables insurance from a provider who can set up a bank account according to a custom pay schedule.

6. Account Inquiries

Periodically, your agency will need to check in on clients’ account statuses. Your clients are running demanding businesses just like you, so sometimes you’ll need to remind them of where they currently stand with you and your placements.

Outsourcing account inquiries means that you will uphold an excellent standard of customer service, which will impress your brand’s professionalism on your clients.


Outsourcing your payroll ensures that proper deductions and rates of pay are calculated. Your workers remain covered and your due diligence to compliance is met.

Outsourcing these seven tasks streamlines your business, allowing you to focus on launching a successful agency.


Topics: Back Office Service Provider

Did You Know You Can Outsource Your Staffing Firm’s Back Office?

Posted by Chelsea Henry


Apr 16, 2018 9:00:00 AM

Did_You_Know_You_Can_Outsource_Your_Staffing_Firms_Back_Office.jpgWhen you’re starting a staffing firm, it’s easy to fall behind on your back office responsibilities. If there’s one thing staffing firms are good at doing right out the gate, it’s amassing paperwork and getting tangled up in compliance standards. You might be feeling overwhelmed at the prospect of having to juggle your back office with your front office.

Download "How a Complete Back-End Solution Helped a Staffing Agency Get  Started" Case Study

You might be thinking you’re on your own when it comes to harmonizing your back office services. You can outsource your staffing firm’s administrative tasks to a back office solutions provider. Curious about how a partnership with a back office solutions provider works and what they can offer?


Comprehensive Packages

Back office solutions providers make their business all about helping your firm excel at its core business duties. Staffing firms, especially small to medium-sized ones, tend to focus on the front office because they need to hit the ground running. The gig economy is shaping up to be a model of work that’s globally adopted, which means that while staffing firms are in demand, they’re also in competition.

When you outsource your back office to a provider, they can offer you packages that cover everything from Canadian business law expertise and payroll financing to compliance and HR. Providers want to help you streamline your back office so you and your recruiters aren’t burning out from multitasking front office tasks with admin duties.

While it’s admirable to want to manage both your front and back offices yourself, for a small to medium business like a staffing firm, that’s a tall order to fill. Mistakes in this industry are costly, with compliances fines easily running into the thousands if you’re not careful.


Dedicated to Industry-Specific Service

You don’t have to rely on a general back office solutions provider. In fact, you shouldn’t. An industry-specific provider like The Staffing Edge (TSE) offers solutions that address issues that are unique to staffing firms.

For instance, staffing firms deal with a lot of data. Keeping track of all applicants and clients isn’t easy when you have limited staff and a constantly growing roster of candidates and clients. A provider like TSE will not only have experts you can rely on to complete your back office tasks but who can also give your firm access to proprietary software that rolls applicant tracking, client relationship management, and financial reporting all into one system.

Other custom solutions they offer to staffing firms include receivables insurance and invoicing. Providers can also run pre-emptive credit checks on prospective clients and send account inquiries on your behalf.


Act as an Extension of Your Team

Outsourcing your back office also means integrating a provider’s staff into your customer service team. A provider’s experts will bring all their years of staffing firm compliance, payroll, and HR admin to the table, providing up-to-date advice and training you to implement their solutions optimally.

TSE’s award-winning proprietary software mentioned above is always updating to include functions for proper scheduling, payroll administration, billing, and compliance. For example, in recent months, there were functions added to help properly track personal emergency leave.

Outsource your back office to reduce your firm’s growing pains. Partnering with a dedicated provider allows you to maximize your resources and focus on your firm’s strength in recruitment. You might even find that you’ll be able to compete with the big staffing firms.



Topics: Back Office Service Provider

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Jeff Kells  Freedom Staffing Group  Competing with the BIG multinational agencies ? IF SO, This case study is a must-read
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