A lot of people might assume in the current Canadian gig economy that a staffing agency, once successfully launched, runs itself. As years go by more and more daily processes of staffing agencies are automated, after all, and one might think there’s not much to do but profit as an agency owner. We’re here to put those kinds of misconceptions to rest.
This blog’s dedicated towards staffing industry hopefuls who have plans to become a successful temporary staffing agency owner, and those already on their way. If you’re curious about what it takes to run a staffing agency and what challenges you’ll need to meet head on, then keep reading.
Keeping Customer Service Competitive
Any given morning for a successful temporary staffing agency owner involves ensuring customer service is excellent. Your clients and candidates expect only the best from you because of your consistent track record.
The staffing industry is all about improving the ways people network to find jobs and people to fill those jobs. To provide great customer service, you must have a team of recruiters who are passionate about networking and filling job orders to the letter for clients.
Having access to versatile proprietary software for applicant tracking and client relationship management (CRM) as an owner gives you and your staff the tools you need to always exceed client expectations. Such software can streamline daily tasks and even track your company and staff’s performance levels, so you know where improvements can be made.
Running an Optimal Back Office
Speaking of performance levels, a successful temporary staffing agency never neglects its administration responsibilities. Every day the owner of a staffing agency must check in with its back office to see that payroll, HR, and compliance with Canadian business laws are in order. While your front office is the core of your recruitment business, if you don’t take care of back office solutions, your efficacy (a key attractor for clients and candidates) suffers.
Having great proprietary software with a financial reporting system that catches clerical errors is one thing. But if you truly want to optimize the back end of your staffing agency, you’ll have outsourced your compliance and legal matters to experts with decades of experience. Admin experts will help wrangle the mountains of paperwork your agency generates with ease, allowing your front-end staff to focus on their recruiting specialties.
A successful owner knows that they should be 100 percent compliant with things like employment standards and health and safety measures year-round. Especially since Canada’s employment standards and business laws are always evolving.
Implementing Bleeding Edge of Industry News
To maximize your staffing agency’s budget and talent you need to not only keep current with industry news, but implement practices from that news. Reading global reports on the key metrics (like client retention per year and number of candidates placed) and technology to improve your employer brand isn’t enough. A successful staffing industry owner learns of these key metrics and then proceeds to update their proprietary software with them.
One typical day in the life of a temporary staffing agency owner is all about properly managing your staff, ensuring that your admin is taken care of, and employing bleeding edge strategies for productivity. That means you must be present always to offer your advice staff, help vet candidates who enter your applicant tracking system, and keep up relations with your admin experts.
Your vigilance will be rewarded with an amazing attraction rate for clients and a constantly growing database of candidates, with both parties having complete faith in your employer brand. If all the above sounds doable to you as a newcomer to the industry, don’t be surprised if someday you find yourself competing with the big staffing agencies on a national level!