The Staffing Edge Blog

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Outsource Back Office Services & Focus on Your Core Business

Posted by Laura D’Andrea


Nov 9, 2015 9:00:00 AM

Outsource_Back_Office_Services__Focus_on_Your_Core_BusinessYou’ve poured your blood, sweat, and tears into your staffing agency. You’ve built a successful firm out of nothing. And it can be scary to relinquish some of the control that you’re used to and outsource some of your functions. But you’re not really losing control, you’re just gaining help—help that you probably really need.

Back office services don’t generate money. They take up a lot of your time. And they can cause a lot of undue stress. But most significantly, they can take you away from your core business.

The more time you spend on functions like payroll, human resources, and compliance, the less time you have to spend with your clients and candidates, on marketing, on strategic planning, and on more important business activities.

The fact is that, as scary as it might seem at first, outsourcing these back office services is good for business. It can help you grow and it can help you increase your profits.

How Much Time Are You Really Spending on Back Office Services?

Since you’ve been handling back office services on your own up until now, it might just feel like it’s part of doing business. You might not really consider how much time you spend on these functions. You just do them.

Take the time to figure it out now.

Payroll: When it comes to payroll, the list of tasks you have to take care of is almost endless. You have to keep track of hours, sick days, and vacation days. You have to count and double count deductions for taxes, CPP, and EI as well as garnishments. You have to ensure that you get your benefits administration just right. You have to keep in mind holiday pay, overtime pay, and breaks. You have to input data. You have to print and sign cheques and you have to distribute them. At every single pay period.

Human resources: HR responsibilities come in many forms. From interviewing and hiring to layoffs and termination, as well as sexual harassment, health and safety, background testing, training and more—there is a lot to do to ensure that your human resources function is handled appropriately. And employee questions, complaints, claims, and issues can come up on any given day, taking away even more of your time.

Compliance: Staffing agencies have to know, understand, and follow thousands of different regulations, like employment laws, payroll and tax regulations, human rights, and more. If you’re not a compliance expert, then it’s naturally going to be a time-consuming and overwhelming job to not only learn all of the laws that you must abide by but also try to understand the legislature you’re reading and how it applies to your firm. And considering these laws are constantly changing, you have to spend even more time and effort keeping up with the changes. It can become a full-time job, requiring careful thought and consideration.

How much time are you spending on these functions?

Get Your Focus Back on Your Core Business

As you can see, back office services take a lot of time away from your core business. Though they’re important responsibilities, they’re not revenue generating or strategic, so there’s no reason for you to be wasting your time on them. Your business needs you elsewhere.

Instead, outsource these services to a back office service provider and get back to your more important responsibilities. When you outsource and stop spending dozens of hours each week on these back office tasks, you’ll be able to spend more time with your clients and candidates, spend more time figuring out how to grow your business, and spend more time learning how to increase your profits. It pays to outsource.

staffing agency cash flow

Topics: Outsourced Back Office

Laura D’Andrea

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