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How to Improve Your Staffing Agency’s Recruiting Process in 2019

Posted by Mai Dowdie

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Dec 24, 2018 9:00:00 AM

How_to_Improve_Your_Staffing_Agency_s_Recruiting_Process_in_2019The new year is right around the corner, and you’re likely turning your thoughts to how you can improve your business in the upcoming year. As you look back on 2018, identify both successes and failures. Knowing what worked and what didn’t can help you make better decisions as you look towards improving 2019.

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One of the targets for improvement in any staffing agency is likely the recruiting process. What can you do to improve your process in the year ahead?

Upgrade Your Staffing Agency Software

One of the first things you can do when it comes to improving the recruiting process is to upgrade the technology you’re using. If the applicant tracking system you’re using is out of date, it might be time to upgrade to a newer model.

Another thing you might want to consider is staffing agency software in general. This kind of program is designed specifically for staffing firms, so it meets your unique needs better than other products on the market.

The right software can help you streamline hiring.

Write Better Job Descriptions

Have you been finding the candidates you want to hire? If not, it might be time to consider the way you’re writing job descriptions. Focus on making the requirements of each job more specific, and be sure to use keywords.

You can work with your clients to craft better descriptions. They may have a better idea of what the role requires, while you have a better idea of how people will discover the posting.

Widen the Net

If you’ve been advertising your clients’ open positions in a few select places, hoping to draw in the right candidates, it might be time to spread the net a little wider.

You don’t need to post every position in every single location, but identifying more niche job boards could help you locate the right candidates.

Focus on the Candidate Experience

How quickly do you get back to your candidates once they’ve applied? Do you communicate with them throughout the process, or do they get radio silence from you?

Communication is just one step towards improving the candidate experience. There are other steps you can take as well. For example, you can work with returning candidates more closely to find more jobs they might be interested in.

Providing a better candidate experience will ensure even unsuccessful candidates tell others about you in a positive light.


As you move into 2019, consider automating more of the recruiting process. Your upgraded software can help you with this.

Automation has been a building trend over the last few years, and adopting it in 2019 can help you make the recruitment process faster and easier for your agency. Sorting through applications, contacting candidates, scheduling interviews, and even administering tests has never been easier.

Review and Measure the Process

Before you begin implementing changes, take stock of where you are right now. Review how you currently recruit. See how it stacks up against some of the goals you might have set for yourself in 2018 or goals you want to achieve in 2019.

How quickly do you place candidates? Where do you source most of your candidates? What job postings received the best response?

Knowing this information gives you benchmarks. It can also offer insight into where and how to improve. If you know which job postings performed the best, analyze them. What did you do that made them stand out?

As you implement changes, be sure to continue reviewing and measuring your success.

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Topics: Staffing Agency

Mai Dowdie

Mai Dowdie, an expert in customer service, is the team lead of the member relations department at The Staffing Edge. Prior to working at The Staffing Edge, Mai worked as a recruiting consultant for VPI Inc, Kelly Services, and Elite Plus Temporaries. With 15 years of experience working in the staffing industry, Mai brings a wealth of knowledge to her role. Each day, she provides the resources and tools to help our members grow and become successful partners, through training, problem solving, and technical support. Mai enjoys a good night out singing karaoke, art, and home improvement projects.
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