The Staffing Edge Blog

Focus on your core business. We’ll take care of the rest.

Anna Mastrandrea

Anna Mastrandrea is the team lead of the payroll department at The Staffing Edge. For over 10 years, Anna has been providing the highest level of customer service to our members. Anna is an important part of our back office operations, running payroll for all of our members assignment employees, ensuring all proper payroll deductions have been set up, billing clients, and processing record of employment and filings to Service Canada. Her goal is to make sure all of our members assignment employees are paid properly, and most importantly, on time. Anna’s passion for challenges, learning, and problem solving makes her a great asset for our members, as no one member’s situation is ever the same. When Anna is not on the job, she enjoys spending time with her family, indulging her love for great wines, and playing volleyball.
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Recent Posts

5 Traits of a Great Back Office Solutions Provider

Posted by Anna Mastrandrea


Oct 4, 2017 9:00:00 AM

5 Traits of a Great Back Office Solutions Provider--.jpgAs a new staffing firm, you’re likely learning very fast that there’s limits to how much back office administration you can handle. From HR and compliance to payroll structures and government remittances, you’re practically drowning in paperwork. That’s why having a back office solutions provider is so necessary. Your core business efficiency (the key to growing your firm) is at stake, after all.


That’s why you should take the time to find not just any back office solutions provider, but a great one. But what traits define a “great” provider? To the end of answering that question, we’ve gathered together five key elements that make for a provider that’s proficient at solving staffing firm-specific challenges.

1. Expert Knowledge of Canadian Business and Industry

The thing about running a staffing firm is that its success isn’t just dependent on the current job market. In truth, it’s dependent on the current job market in the context of the country you’re operating in. Running a staffing firm in Canada is divergent in many ways from operating one in the United States, or Europe for that matter. 

Especially if you’re a foreign company opening business in Canada for the first time, you have a lot of catch up to do regarding employment standards and labour laws. To keep your due diligence ongoing, you need a back office solutions provider that has expert knowledge of the constantly evolving Canadian business legislation and how it affects the staffing industry. Great providers should be able to advise you on changes in legislation as they occur.

2. Investment Protection

The Canadian staffing industry is on the rise, with the gig economy in full swing and many sectors needing a niche staffing firm to provide temporary and contract workers. But despite this opportune market for growing your firm, your great investment won’t be sustainable if you don’t have a way to protect it. 

A great provider should be able to offer your firm options for receivables insurance and running credit checks on clients before you enter into agreements with them. You’ll learn that in the staffing industry, your payroll schedule won’t always be the same as your clients. Not to mention some of your candidates might be less trustworthy than they first appear, leading to a need to provide theft insurance for clients.

3. Payroll Structure and HR Administration

Speaking of payroll schedules, your firm must have a provider that’s flexible with payroll structures. How your firm handles payroll will never remain an exact constant, which is why you need customizable invoices.

Great providers put their Canadian business expertise to use in conjunction with their knowledge of your firm and its individual payroll admin needs. A provider’s payroll solution should position them as an integral part of your customer service, handling direct deposits, pay stubs, T4s, and government remittances.

4. Compliance Expertise

Your staffing firm should be 100 percent compliant, all year long. To that end, you must ensure your records of employment (ROE), your taxes, and classification of your placements are correct. A great provider is proficient in Canadian employment standards, and will ensure that you are ready for inspection at all times.

5. All-in-One Technology

Lastly, a great provider should have an effective suite of technology to help facilitate all the above. The Staffing Edge has award-winning software, Stafftrak, that can handle applicant tracking, client relationship management, and financial reporting.

A great provider can help a new firm like yours compete with the big staffing firms. So be sure that you choose a provider that possesses all these traits.

Everything You Need to Know about Starting a Successful Staffing Firm

Topics: Back Office Service Provider

Why Temp Staffing Is the Employment Solution of the Future

Posted by Anna Mastrandrea


Sep 18, 2017 9:00:00 AM

Why Temp Staffing Is the Employment Solution of the Future--.jpgIt’s only natural that your eyebrows should rise when an industry claims to have future-proof solutions. But in the instance of employment and the Canadian economy for the foreseeable future, the staffing industry isn’t amiss to claim that temp staffing solves a lot of our current employment issues.


Temp staffing is flexible and there’s plenty of it in our current decade with the rise of the gig economy. There’s been a lot of talk of how the way we approach work in our current economy and demographic makeup has shifted.

All this points towards the major points we have to present about why temp staffing is indeed the employment solution of the future.

Addressing the Ongoing Skills Shortage

Skills shortage—now that’s a term that Canadian candidates and recruiters are sick of hearing in recent years. The resentment is well earned, as the skills shortage is an issue that’s slated to be an ongoing problem.

The skills shortage is a self-perpetuating cycle of businesses lacking an increasing percentage of skilled candidates and the skills gap continuing to widen for new candidates. Provinces like Ontario are bleeding billions of dollars in GDP and tax revenues annually because of this problem.

Temp staffing agencies provide a solution by skillfully networking Canadian top talent that prefer or need contract work with businesses whose HR resources are stretched. Temp recruiters also know how to tap the hidden market of passive talent, to land businesses veteran candidates for their hiring needs!

Lowers Overhead Costs

Hiring more temps for specific projects, busy seasons, or to cover employees on leave lowers costs significantly for businesses. The reason for improved business budgets is due to letting recruiters at successful staffing agencies pool their expertise towards finding multiple candidates for a business’s specific field. Instead of stretching internal HR thin trying to find enough referred employees to fill vacancies, businesses have access to a pool of talent looking sometimes even for multiple contracts! 

The best staffing agencies give 100 percent with all their placements due to a combination of cutting edge proprietary tech for efficiency, knowing their temp niche inside and out, and outsourcing their back office duties to perfect their front end focus. Businesses will find moving forward that partnership with the right staffing agency means no more worries when extra manpower is needed.

Keeps Up with Evolving Demands

Perhaps the most impactful aspect of temp work being on the rise is that businesses look to agencies to help them keep up with their industry demands. For specific industries like IT and various trades, there’s a host of technological developments that have given rise to new trends and standards. And when businesses engage with agencies that know their niche they’ll be able to find employees with coveted skills fast.

Being responsive to industry demands is lucrative for both clients and recruiters offering skilled temporary staff. On the client side, a business will always be able to fulfil market demands as they emerge with candidates that want a steady stream of work in their field of expertise. On the recruitment side, those agencies that are dedicated to consistently filling specific job orders will attract a greater number of clients and candidates in need of matching.

Investing in temporary staff is a mutually beneficial endeavour for clients and recruiters. And for those who’ve been considering starting a staffing agency, there’s no better time to unlock a lucrative revenue stream with contract staffing. Temp staffing is as close to a future proof solution to employment in Canada as we can get, because it evolves along with the gig economy.

Starting a Staffing Agency

Topics: contract staffing

3 Key Traits of a Successful Temporary Staffing Agency

Posted by Anna Mastrandrea


Aug 16, 2017 9:00:00 AM

3 Key Traits of a Successful Temporary Staffing Agency--.jpgWith terms like ‘gig economy’ and ‘job churn’ circulating around the staffing industry in 2017, Canadian businesses are favouring temporary staffing over permanent employment. Canada’s ongoing skills shortage affects more than just the tech world, and it impacts both organizations that need expert talent and young jobseekers.


There’s no better time than the present to start a temporary staffing agency. This type of agency is on the rise, because it’s an efficient way for companies to gain employee flexibility fast. LinkedIn’s 2017 Global Staffing Trends Report states that more than half of the industry’s leaders expect their budgets to grow and 79 percent expect to place many more candidates in the coming year.

All this means that if you’re going to start a successful temporary staffing agency during one of the most competitive eras in recruitment history, you’ll need to have a clear idea of what defines a winning staffing agency. Check out below for three traits you should have if you want to run a successful temporary staffing agency.

1. Know Your Niche

While you might think it’s better to cast your net wide when it comes to a successful temporary staffing agency strategy, it’s quite the opposite. The most prosperous staffing agencies are, in fact, those that decide to specialize in a field and become leading experts on the candidates and clients available there.

Many advantages come along with choosing a niche for your staffing agency, not least of which is being able to zero in on a target audience for marketing. When you know what your niche is, it’s easier to stay consistent with your brand, business strategy and budgeting. Not to mention that by focusing on one field, you can offer more valuable customer service.

2. Adapt to New Technology

They don’t call our current time the "digital age" for nothing. Starting a temp staffing agency today means you must prepare yourself for how data driven the industry is. Big Data, analytics, and key performance indicators are just a few of the trends that help the staffing industry run efficiently.

If you’re going to start a temp staffing agency, you’ll have to roll with the punches of digital transformation and disruption. If not, you’ll find yourself quickly falling behind. Make sure that you employ software that has features like an applicant tracking system (ATS), which allows you the ability to keep tabs on all your candidates, and a customer relationship management (CRM) system.

The best temp staffing agencies can stay on top of everyone involved in their business at any given time. That includes their staff as well and continuously monitoring their performance rates. New technology is key to streamlining daily operations.

3. Outsource Administrative Tasks

Perhaps one of the greatest underestimations people make about starting a successful staffing agency is how much effort it takes to keep admin in check. Making sure back-office duties and paperwork don’t overflow onto the front end and diminish your agency’s time management is of paramount importance.

Especially if you’re a foreign business owner, you need to give due consideration to the time and resources you’ll need for admin tasks. You must account for compliance with Canadian employment standards and province-specific business legislation, payroll and insurance. The last thing you want to sink your new agency is lack of attention to bureaucratic matters.

The above is why successful staffing agencies outsource their administrative tasks. Just as having a niche your agency can become trusted experts in, there are businesses that specialize in administration and business law. Hiring such experts can take the burden off your core business tasks and ensure you can eventually compete with the big staffing agencies.

The bottom line is this: the more decisive your staffing agency is, the better its chance at becoming a successful temporary staffing agency.

Everything You Need to Know about Starting a Successful Staffing Firm

Topics: Staffing Agency

How to Find the Best All-in-One Software for Staffing Agencies

Posted by Anna Mastrandrea


Aug 4, 2017 12:00:00 PM

How to Find the Best All-in-One Software for Staffing Agencies-1.jpgStarting a staffing agency means you’ll soon find yourself with a healthy share of paperwork that always needs completing. Luckily, there’s software for staffing agencies that can lessen your workload and simplify your workplace.


What’s one of the biggest advantages of employing software for staffing agencies’ back office duties? Streamlined administration. The key to starting a successful staffing agency lies in balancing back-end and front-end efficiency. An all-in-one software solution can help you strike that balance and increase overall performance levels quickly.

How do you know you’ve found the right software for staffing agencies that addresses all your admin concerns? Read on to find out what you should be looking for in a back-end solution.

Does Your Solution Have an Effective Applicant Tracking System?

The core of your staffing business is its database of skilled candidates and clients who need those candidates placed in key roles at their companies. Since the gig economy makes up a significant portion of Canada’s economy at present, there are going to be many who engage with your staffing agency daily. Your staff needs a way to keep track of all the talent you place in order to guarantee satisfactory customer service for clients. That’s where an applicant tracking system (ATS) comes in.

But you can’t just have any old software solution for an ATS. An ineffective ATS can negatively impact your staffing agency if you aren’t careful. You need to look for software that allows for agile customization of profiles and offers a hot list function so that your staff can fill orders for candidate placements. Staffing agencies must optimize their time spent on placements in order to stay competitive in the staffing industry.

Does Your Solution Have a Customer Relationship Management (CRM) Platform?

A CRM platform is essential in software for staffing agencies. A CRM maximizes the productivity of your business’s daily operations. Automating tasks that bog down your staff’s recruiting strategies, like screening candidates and data entry, is considered by LinkedIn to be one of the best ways to maximize your staffing agency’s budget.

The right CRM platform should allow your staff to make and track notes, set reminders, create lists, and run credit checks on clients. CRM’s enable your staff’s performance levels to be exceptional. When your staff approaches new candidates and clients, they are more than ready to connect the best talent with the right placement.

Does Your Solution Have an Integrated Financial Reporting System?

This feature is a must for an all-in-one software solution for staffing agencies. Payroll can be a tricky matter to handle when you have many candidates who are passing through your system. You must ensure that however you handle your timesheets that there’s a way to account for pay structure, tax calculation, overtime, and stat holiday billing. If your software doesn’t have an integrated financial reporting system, it can lead to a lot more data entry for your staff. one excellent all-in-one software solution that possesses all the major features discussed in this blog. Stafftrak is a customizable system that can adapt to any changes in Canadian business laws as needed. It’s also a software that can be accessed by mobile devices, meaning your staff can make changes on the go as well as in the office.

Make sure your agency has maximum adaptability with a multipurpose solution.

Everything You Need to Know about Starting a Successful Staffing Firm

Topics: Staffing Agency

5 Tips for Improving Your Staffing Agency

Posted by Anna Mastrandrea


Jun 14, 2017 9:00:00 AM

5_Tips_for_Improving_Your_Staffing_Agency.jpegWhether you’re a large or small, old or new staffing agency, there is always room for improvement to your current processes. If you found a guaranteed way to bring in more revenue and make your business run smoother, you would of course want to implement it right away, right?

The problem is that often improvements can be costly, or there are too many options that you simply get overwhelmed. To make the process a little bit easier, we’ve complied the five best ways to improve your staffing agency.

Download our free guide on everything you need to know about starting a  successful staffing firm.

1. Update Your Website   

Is your website holding you back? If your online presence isn’t visually appealing and doesn’t instantly show people that you’re knowledgeable and an industry leader, you’re going to lose a ton of business.

If you don’t have a website, this is even more troubling. A website shows people that you are a legitimate and trustworthy company. Not only will your potential candidates be put off by your lack of an online presence, but this could hurt future business partnerships. 94 percent of B2B companies do their research online beforehand—if there’s no platform for them to do their research, you could be missing out on a lot of money.

 Aside from the actual aesthetics of your website, if your on-page content isn’t up to standards, your website won’t perform as well in search engines. Ensuring your website is written for people, with the proper keywords is essential for SEO. Updating your current content and investing time in blogging could help to increase the appeal of your website to search engines, and land you in the number one spot on Google.

2. Take Advantage of Social Media

Social media is a godsend for staffing firms looking to improve their online marketing presence. Whether you’re advertising on Facebook or creating a job posting on LinkedIn, social media allows you to reach a variety of potential candidates across the globe.

At this point in time, there is no excuse for staffing firms not to be using social media. Arguably the most useful social media tool for staffing agencies is LinkedIn Recruiter. By simply entering your search criteria you’re instantly generated hundreds of potential candidates that are only an Inmail away. LikedIn Recruiter could be saving your staffing agency an abundance of sourcing time—if you’re not already using it, now’s the time to start.

3. Use the Right Tools

Knowing the best tools for you to use in your day to day operations is half the battle. Some software has too many internal issues and some doesn’t provide you with all the features your staffing agency needs. If you’re having a hard time finding the right software for your staffing agency, here’s three important features to be on the lookout for:

  1. Applicant tracking system (ATS),
  2. Client relationship management (CRM), and
  3. Financial reporting.

Finding a system like Stafftrak that incorporates all three of these components is the best way to guarantee that your staffing agency uses only the best software.

4. Train Your Employees

Your employees should never stop learning! From day one to day 501, your employees should always learn something new on the job. Help them in their quest for professional knowledge by equipping them with the proper tools to succeed.

When your employees receive proper training, it will have a direct impact on your placement results. Not only will less time be spent fixing avoidable errors, their jobs will be completed in a more timely and effective manner.

5. Reward Results

When your staff feels valued and appreciated, it leads to greater employee engagement and better results. When your staff accomplishes something great, show individual recognition to keep motivating your employees to do the best work possible. Employee recognition is important for a variety of different reasons, most importantly for increasing individual productivity, which you will see reflected in future results directly.

Unlock a Lucrative Revenue  Stream With Contract Staffing

Topics: Staffing Agency

What Are the Best Ways to Recruit Top Talent?

Posted by Anna Mastrandrea


Jun 5, 2017 9:00:00 AM

What-Are-the-Best-Ways-to-Recruit-Top-Talent.jpgThe tried-and-true methods for talent recruitment may be a little tried and tired. To recruit top talent, staffing firms need to take into account the changing landscape and methods available for reaching out and marketing to the best applicants. Using the right strategies to recruit top talent will help ensure staffing firm success

Keep reading to learn how to attract top talent to your staffing agency.

Social Networking

If you want to recruit top talent, you need to go where the job seekers are, and that means checking out various social media websites and other online platforms. Applicants can be found on so many different sites, making recruiting here crucial. Within, you’ll find yourself a very large pool of qualified candidates. 

Integrating social networking websites into daily recruiting give staffing firms an edge for attracting the best candidates out there. Use the best practices from LinkedIn to attract applicants, and enable a hiring focus on sites such as Facebook and Twitter to ensure your agency can locate top talent. Get to know candidates through social networking, and refine potential candidate searches by job, title, or interest. These filters give better results of active participants who are leaders in their fields. 

Don’t forget advertising on niche or alternative sites, such as Reddit or even an app such as Snapchat. Consider running ads on online forums or boards related to the industry where you’re searching for talent. While connecting you with a pretty familiar audience, you’ll also be more likely to find someone who’s not only qualified, but truly passionate about the position. This kind of alignment helps attract candidates and talent already interested in the company’s verticals, making recruiting top talent that much easier.

Think Outside the Box

When job seekers are constantly reading job postings, these descriptions can easily blend together and become hard to distinguish from one another. Stand out and attract top talent by implementing unique posting methods. Go beyond the written word to include videos, podcasts, and other dynamic features that are more eye-catching than the traditional post. 

Create and post videos that show a day in the life of an employee at the office, while showcasing the benefits and perks to attract top candidates. Include the video in the posting or on the careers page. This can pique job seekers’ curiosity. 

Podcasts are another alternative option for broadcasting openings and attracting talent. Jobs in Pods is one such example. It features employers, recruiters, and agencies discussing their companies and availabilities, provides insight into the business and office culture, and ends with information regarding submission of the job application.

Think Passive

Recruiting passive applicants shouldn’t be an after thought. Sometimes, top talent isn’t actively seeking work. They’re currently employed, may have thought about moving somewhere else, but haven’t found the right offer to make that move worthwhile.

Recruiting passive candidates requires a proactive approach towards sourcing and searching for new talent. To effectively recruit these elusive candidates, you need to highlight the pros of the position, so they’ll be tempted to their current jobsfor your company.

Passive candidates are often seen as better candidates because they already present the required skills and experience. When the current pool lacks qualified candidates, consider seeking out passive candidates who will meet those skills and descriptions. It requires more time and resources, but in the end, the hunt will be worth it. Your firm will be able to present prize-worthy candidates.

Exploring digital technology and alternative tools available is worthwhile for attracting top talent and successfully filling job orders. Improve the odds of finding the perfect candidate and recruit top talent with these techniques.

Things You Need to Know When Starting a Temp Staffing Agency

Topics: Staffing Agency

Why Staffing Companies Need Efficient Software

Posted by Anna Mastrandrea


May 10, 2017 9:00:00 AM

Why-Staffing-Companies-Need-Efficient-Software.jpgRecruiters have a lot of information to keep track of and a number ofobligations to look after in any given day. Managing candidate profiles, posting job descriptions, scheduling interviews—the list goes on. 

Download our free guide on everything you need to know about starting a  successful staffing firm.

With so much work to do, staffing companies are always looking to make the process more efficient. Luckily, there’s a way to make these daily chores easier: use software. Here’s why efficient software is a necessary tool for staffing agencies.

To Stay Competitive

Staffing companies have a number of competitors: same-size firms, national recruiting firms, and up-and-coming agencies. It’s hard to compete on the same field if you’re missing key ingredients. Implementing software helps level the playing field. 

Staffing agency owners who embrace software show their competitors they’re ready to take on any challenge or issue that appears and have the right means to do so. Using software allows speedier matching of candidates to clients and uploading of job postings to multiple sites, and offers an automated method for efficiently reviewing resumes. Both candidates and clients will love feeling that their concerns are being handled quickly and appropriately. They won’t feel the need to move on to your competitor for better service. 

It’s not easy to run a staffing firm, keep it organized, and ensure thorough attention to all associates. Firms vary in size, budgets, manpower, and resources. Introducing software can takeyour agency up a level to show you can meet any client or applicant’s needs, while giving your staffing firm room to grow.

To Stay Organized

Checking multiple documents, spreadsheets, memos, and sticky notes is not only a nuisance, it chews uptime. Using multiple documents make sit more likely you’ll lose track of applicants, forget to follow up with candidates, and make other costly errors. These scenarios are bad for clients, applicants, and your firm’s reputation. 

Software eliminates the time spent updating several sources if information by integrating the many aspects of the recruiting process in an easy-to-manage system that tracks, reports, and covers all necessary issues. Resumes can be assessed more quickly through one database versus manual sorting; uploading job postings to multiple websites can be done through one portal with the click of a button; and scheduling interviews and client meetings can be done quickly, without losing track of whether or not the task was already done.The time spent rifling through paperwork, timesheets, and bookkeeping is significantly reduced. 

With this duplication eliminated, more time can be spent recruiting and building relationships. Candidates and clients will be thrilled to work with staffing companies that have their duties under control and in order. Software increases the efficiency of your back-end process, streamlines day-to-day chores, eliminates repetition, and eases administrative responsibilities.

To Improve Business

One of the great benefits of software comes from the data it collects. Successful staffing firm owners use the information at their disposal, taking advantage of the reporting and analytics tools provided in staffing software. These tools give insight into a number of issues relating to the firm: candidate turnover; number of interviews to jobs ratio; what platforms receive the most attention with job postings; what descriptions garner the most attention; and more.

Agencies can use additional perks in software to rank applicants by social network and set various filtersfor candidate criteria.This allows improved placement decisions and ensures candidates truly meet the demands required. Associates can separate applicants by attitude, personality, and leadership assessment, increasing compatibility rates with these available options.

Staff productivity itself can be evaluated as well to understand where associates may be struggling and where correction is needed. Using software provides information into the strengths and weaknesses of your staffing firm, soyou can use this data to see which strategies work best and which strategies are hurtful.

The data included in software is valuable and should be used to analyze and improve current business practices. Build a healthier business, and forget about struggling through the mountains of paperwork and memos when software comes with the tools and equipment to make daily operations easier.

Things You Need to Know When Starting a Temp Staffing Agency

Topics: Staffing Agency

3 Ways to Grow a Staffing Firm

Posted by Anna Mastrandrea


Mar 17, 2017 9:00:00 AM

3-Ways-to-Grow-a-Staffing-Firm.jpgYour number-one focus when you start a staffing firm is growth—getting bigger and doing better is what success is all about. Being successful in the staffing industry can be trying, however. While there’s a huge demand for staffing services, there’s also a great deal of competition.  

Download our free guide on everything you need to know about starting a  successful staffing firm.

Here’s how to cut through the competition and grow your staffing agency.

1. Payroll Financing

Ensuring that you have enough capital to keep everything going can be difficult for an up-and-coming staffing firm. This is partially to do with slow-paying receivables. You’re making a profit, but that profit doesn’t necessarily pay out in the timeframe needed to ensure that the employees you represent are properly compensated. 

Timely compensation is absolutely vital when you’re growing your firm. Your reputation and future success rests on your ability to deliver regular paycheques to the employees that you have placed. In order to rectify this problem, and have an influx of cash into your business that can help foster future development, you might want to consider payroll financing. 

Payroll financing is fairly straightforward—it’s a service that ensures that your employees are routinely paid and that invoices are properly distributed. It acts as a kind of insurance for your firm—everyone is paid on time and you never have to worry about accounting or bookkeeping. There are also no hidden fees or strict restrictions that you need to worry about. Payroll financers are there to help!

2. Temp Workers

Canada is slowly shifting towards a temp employment market. The demand for more temp workers on behalf of companies is overwhelming. They need people with highly specialized skills who can step in and get a job done properly within a smaller timeframe. Temp workers are the perfect solution. Working as a temp has its practical benefits as well. Younger graduates entering the work force put a higher priority on flexibility in their careers. Doing temp work allows them to get work without being tied down to any one position or company. 

One of the biggest sources for temp workers is staffing agencies. Many companies prefer to go through a staffing firm when looking for the right temp worker. This is because the rigorous screening and skills training that firms provide translates into more qualified candidates ready to take on the necessary work. If you haven’t made temp workers a significant part of your business strategy, you need to seriously reconsider it. When you open up the path for temp workers in your agency, you can help your firm grow exponentially.

3. Back Office Provider

The main focus of your staffing firm should always be on the companies and clients that you represent. Candidates and companies can tell when you are fully invested in their needs and it will reflect well on your business and your future prospects.

However, giving your undivided attention to the people you represent can be difficult in the staffing industry. While we tend to think of staffing services as being preoccupied entirely with finding employment and employees, there’s a whole administrative side of the business that needs to be taken care of.

Everything from payroll to government compliance and paperwork to HR issues need to factor into the way you run your business. This is where a back office provider can come in handy. It will take care of all of the administrative duties that can overwhelm your other work. While you are giving your clients the full extent of your energy and focus, they’re making sure that everything is in order and running smoothly so that you can keep up the momentum. For firms that are looking to grow, a back office provider can be the ideal solution.

Everything You Need to Know about Starting a Successful Staffing Firm

Topics: Staffing Agency

How to Grow Your Staffing Agency

Posted by Anna Mastrandrea


Feb 22, 2017 9:00:00 AM

How-to-Grow-Your-Staffing-Agency.jpgStarting a successful staffing agency takes commitment, time, and plenty of hard work. Once you’ve got the ball rolling by finding your niche, pricing your services, and establishing payroll financing, it’s time to push your business further and focus on growing. 

Download our free guide on everything you need to know about starting a  successful staffing firm.

In this post, we take a look at the ways to grow your staffing firm. Let’s begin.

Know Your Strengths

One way to grow your staffing agency is to know your strengths. Perhaps your staffing agency is extra strong in the sales and recruiting part of the business, but needs support when it comes to back office operations and payroll. Whatever your strengths and weaknesses may be, it’s important for a business to exercise a bit of self-reflection every now and then in order to understand what goals you can set and what improvements need to be made in order to grow your staffing firm. 

Be honest with yourself and embrace introspection before your weaknesses become detractors from your business’ success. Knowing your staffing firm’s strengths bring us to the next point about growing your staffing agency…

Evaluations and Tracking

In the spirit of introspection and knowing your strengths and weaknesses, including evaluation and tracking as a part of your business model will help your business grow. Making a point to gather internal data about revenue, your client base, and more will allow your business the room to see what’s working and what isn’t. 

By incorporating evaluations and tracking into your business model, you have quantifiable ways to track your success. What’s more, this type of self-evaluation in business also allows room for productive, casual employee evaluations (without the tedium of ineffective performance reviews) as well as employee feedback to make operations at your workplace as smooth as possible. 

Growth-related metrics that you can make a part of growing your staffing agency include turnover ratio, average engagement length, placement ratio, the number of new customers per quarter, and the number of candidate interviews per filled job.

Grow Your Network of Business Alliances

Growing partnerships that yield mutually beneficial results is a strong pillar of any business’s success. Along with knowing your strengths and incorporating evaluations and training, growing your network of business alliances can help you every step of the way. 

Partnering with a back office solutions provider, for example, can allow you to ensure you have funds to make payroll each week. Or, you can look to other staffing industries in the community to join forces for industry tips and tricks. 

Companies that offer business solutions can also be strong alliances that can alleviate some of the pressures around the office while also offering expertise and industry knowledge to help you get a leg up on the competition. A back office solutions provider lets businesses focus on core operations while leaving more technical and administrative aspects like financing, payroll, compliance, and technology to the pros.

Avoid Making Common Mistakes

Growing your staffing agency relies heavily on doing the right thing and making smart business choices, but at the same time, success relies on steering clear of common mistakes. Spreading yourself too thin is a common mistake that can end up costing you your business, same goes for not applying for financing which, as we’ve discussed, can help you make payroll every pay period.

Other common mistakes to avoid include changing your focus and diluting your niche without the adequate resources to do so, not growing your candidate pool thereby lengthening the time it takes to make a placement, and neglecting current clients.

Unlock a Lucrative Revenue  Stream With Contract Staffing

Topics: Staffing Agency

5 Mistakes New Staffing Agencies Can Easily Avoid

Posted by Anna Mastrandrea


Jan 6, 2017 9:00:00 AM

5-Mistakes-New-Staffing-Agencies-Can-Easily-Avoid.jpgThe early days are always the hardest as your business finds its stride. It’s important for new staffing agencies to make strategic decisions that will benefit them in the long run, and avoiding mistakes is key to success. Here are five mistakes that new staffing firms can easily avoid. 

1. Not Keeping up with Legislative Changes

Staffing agencies need to stay up to date with changes to legislation in order to ensure complete compliance with employment standards and health and safety standards. Business owners understand the importance of complying with regulatory standards, but sometimes staffing agencies may work to one standard of legislature without realizing it has changed. 

You must constantly check for legal changes that might affect your business—if you don’t, you might be unknowingly setting yourself up for costly fines and penalties. It’s easy to avoid this mistake by staying informed or adding outsourced consultation services to your business.

2. Not Financing Your Payroll

Staffing agencies that are just starting out feel the pressure of having busy employees who are stretched to the max. When it’s all hands on deck, your business is more susceptible to making mistakes when it comes to back office responsibilities. When staffing agencies focus their energies on important elements like sales and service, it can be difficult to stay on top of payroll and HR responsibilities. 

For staffing firms that are making the mistake of paying employees out of pocket, it can be difficult to keep your bank account in the black as you process payroll. Financing your payroll will ensure that your staffing firm will always have the funds it needs to hand out paycheques for each pay period.

3. Not Having Back up before It’s Needed

New staffing agencies typically keep things pretty lean around the office. After all, a small but dedicated team can give a growing business the boost it needs to become a serious player in the industry. However, business owners can’t expect the unexpected, and when an integral player on your team becomes unexpectedly ill or needs to take a leave, your business should be able to carry on.

To ensure work doesn’t come to a screeching halt if a team member has to bow out temporarily, your business needs to have backup that ensures paperwork can be picked up, everyone knows where your absent team member left off, and that someone else can take over. Progress logs, data backup, and other good record keeping will ensure your business doesn’t suffer when valuable team members step out.

4. Taking on Every Client

In the early days of a staffing agency, businesses don’t want to miss any opportunities to increase revenue. Taking on every client that comes forward, however, is a big mistake. Not every client will be worth your time, and not every client will help your staffing agency build its brand and reputation.

Be sure to run credit checks on every new client you consider taking on, and follow your gut when it comes to new business opportunities. Bad clients who cause you headaches when it comes to payment won’t help you grow; they’ll simply hold you back.

5. Avoiding Valuable Technology

Staffing agencies focused on growing can maybe get by on simple technology in the early days, but when things pick up, it’s important to have more sophisticated software. With a small client base and uncomplicated workload, it’s possible to handle all the aspects of a business without investing in valuable technology.

Businesses that avoid valuable technology due to cost will find themselves struggling to grow with limited technological resources. To avoid feeling like you’re drowning in paperwork, your staffing agency can stay focused on growth with the right applicant tracking software system as well as improvements to your administrative efficiency.

Everything You Need to Know about Starting a Successful Staffing Firm

Topics: Staffing Agency

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