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5 Clear-Cut Signs It’s Time for Back Office Support

Posted by Shannon Dowdall

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Feb 25, 2019 9:00:00 AM

5_Clear_Cut_Signs_It_s_Time_for_Back_Office_SupportYour staffing agency is a busy place these days. You’re growing, and you want to stay on that path.

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There may be a few things holding you back. One of them might be the state of your back office. The back office most often takes care of the administrative functions in a business, such as handling payroll or administering benefits.

While these tasks are important, they’re also a distraction from your core business. When you’re busy focusing on HR, payroll, or compliance, you’re neglecting your candidate pipeline or cutting back on time spent looking for new clients and winning new contracts. It might be time for back office support.

How do you know if it’s time to get administrative support? These five clear-cut signs can tell you.

1. Your Staff Is Asking for Back Office Support

One of the best indicators you need support in the back office is that your staff is overworked and asking for help. They may feel overwhelmed by the number of tasks on their plate, or they may be falling behind on payroll every week. Whatever the case, they know they need help, and they’re asking you to provide it.

You have a few options in this situation. One would be to hire more staff members, such as a payroll administrator or compliance expert. You can also hire a provider to get the expert help you need in all areas immediately.

For many staffing agencies, working with the back office provider will be the best way to get the help they need. The provider’s assistance is scalable, which means it can grow as you need it. For most, it’s also the more economical option.

2. You’ve Received Payroll Fines or Penalties

Payroll is one of the biggest tasks you face in your organization.

If you’ve received penalties from your federal revenue agency in the last 12 months, it’s time to consider back office support. The expert team will help you administer payroll correctly and on time for every pay period.

3. Compliance Is a Concern

Payroll penalties are a subset of a larger problem for staffing agencies. Compliance extends far beyond making sure deductions are withheld correctly and payroll remittances are sent in on time.

Compliance can also mean monitoring the labour legislation where you operate and updating your policies as needed. It may mean you need to conduct more health and safety training, create a worker classification program, or revise wage scales and leaves.

The staff at a back office support provider can help you monitor the situation and make the adjustments you need to stay compliant.

4. Your Technology Is Out of Date

Another common sign you need support in the back office is your own technology. How recently have you upgraded your ATS or other software? If what you’re using looks like it runs on Windows 98, it’s definitely time to upgrade.

A provider can help you modernize the technology you’re using. Most providers offer state-of-the-art proprietary software for the front and back office, which you can leverage as their client.

5. You Need Help with Benefits Administration

Benefits include everything from vacation to public holiday pay to healthcare. Compliance is a concern in this area, and you need to make sure you’re staying on top of administration as well.

A back office provider can help you stay on top of all of your obligations in this area, ensuring you meet the stringent and ever-evolving regulations.

Have you noticed any of these signs in your business? If so, it’s time to talk to a back office provider about getting the support you need.


Topics: Back Office Service Provider

Shannon Dowdall

Shannon Dowdall is a business development specialist at The Staffing Edge. She brings 10 years of extensive customer service and sales experience to her role. Shannon studied business marketing at Sheridan College and proceeded to work in the hustle of the fitness industry as a sales and marketing manager selling commercial fitness equipment. Passionate about sales and marketing and having grown up in the recruitment industry, the move to The Staffing Edge was a great fit. Shannon enjoys working with new potential members to help them discover how we can help put them on the path to prosperity and focus on the future, without all the worry that comes with owning a staffing company. In her free time, she enjoys being active outdoors by playing soccer, skiing and snowboarding, and hiking. The Staffing Edge works seamlessly with our members and Shannon makes sure all new members are equipped with the information and tools they need to move forward with a “business edge.”
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